Nickel Creek looks out for its fans
These days stories of bad customer service are everywhere. I could tell a few of my own from right here in small town Virginia. Here’s a story of bad customer service set strait by Nickel Creek.
Nickel Creek hits the road next month on their much anticipated farewell tour. The tickets are hot commodities for fans that are eager for one last chance to see them in concert. The Washington Post reported Tuesday about a fan that had purchased tickets online through Ticketmaster, only to be told later that Ticketmaster wasn’t authorized to sell the seats she had purchased. The venue offered her alternative seating in a much less ideal position. She was, of course, upset by this turn of events and rightly upset that neither entity would take responsibility and make things right. She also found tickets, in the section she had originally purchased, for sale online at inflated prices. Yet neither the venue or Ticketmaster offered to buy those tickets for her after they messed up.
That was the story on Tuesday. On Thursday the paper ran a follow up to the story. In Thursday’s follow up, the story develops that Nickel Creek learned of the injustice and swooped in to save the day. The band replaced the fan’s tickets with three seats front and center, demonstrating that at least they understand customer service.
I’m glad to see Nickel Creek delivering a quality of customer service that is commendable. You don’t see that everyday in America, at least not anymore.


The dates for Nickel Creek's spring 2007 tour are posted on the band's web site. They will be out from mid-April until mid-May, and again breifly in the fall, and will then suspend touring and recording together for the indefinite future.
Given the excitement and interest that always accompanies "farewell...
Thanks to everyone who participated in our "Free Earl Scruggs Tickets" giveaway. We have our two winners now.
Tom & Ryan have each won a pair of tickets to the Earl Scruggs and Friends concert in Charlotte, NC on April 11. We hope you guys enjoy the show.
Thanks to Cindy Baucom for providing...




Leave a comment
Comments are open and unmoderated for our registered users, only your first comment will require approval before publication. Comments do not necessarily reflect the views of The Bluegrass Blog. Obscene, abusive, silly, or annoying remarks may be deleted, but the fact that particular comments remain on the site in no way constitutes an endorsement of their content by The Bluegrass Blog.
You must